IT Service Analyst (m/f/d)

Brussels, Belgium

Full-time

Temporary

Your Daily Business

Customer Experience: IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs, including device setup, access issues, and troubleshooting. For more complex cases, you coordinate with our international IT team.
User Assistance: Meetings and events can be stressful - be the one who keeps a cool head and offer support for various IT issues and technical preparations,
Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries, analyzing potential causes of issues.
IT Hardware Management: You procure, catalog, and install IT hardware, and provide end users with necessary briefings.
Project Involvement: Every now and then, you actively participate in IT projects such as deployments, migrations, moves, and event support. Sometimes also larger roles might come your way to give you new insights in other dimensions and responsibilities.

What makes you a good fit

Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
Customer Service Skills: Excellent communication skills and a strong customer service orientation.
Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
Flexibility: Willingness to undertake occasional business trips.
Language Skills: Fluency in English and you also have a good command of French and/or Dutch.

What you’ll love

Global Impact: Be part of a dynamic international company where your work supports teams across borders and cultures.
Contract Type: Start with a one year fixed-term contract that includes the possibility of extension, offering flexibility for future collaboration.
Extra Time to Recharge: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
Grow With Us: Our e-learning platform gives you access to a wide range of training resources to boost your skills and career.
Flexibility That Respects Your Time: Thanks to flexible working hours and a time‑account system, your time truly belongs to you – every minute counts.
Stronger Together: Experience real team spirit through shared moments at our summer and Christmas events, where connections go beyond daily work.
Fair & Transparent Recognition: Your performance matters – regular, performance‑based salary reviews ensure your contributions are seen and valued.
Supporting Families: We offer a childcare allowance to help balance family life and work commitments.
Life Insurance Benefit: Enjoy added peace of mind with company-supported life insurance.
Public Transport Allowance: Save on commuting costs with a company contribution towards your public transport expenses.
Extra Value: Enjoy annual echo vouchers and make the most of additional savings throughout the year.

¿Quiénes somos?

BaseBeyond se ha propuesto permitir a los profesionales de TI rendir al máximo en cualquier lugar. Basándonos en una sólida base de conocimientos en TI, nos esforzamos por superar los límites y encarnar nuestros principios rectores: Empowering, Excellence, Everywhere. ¿Está listo para avanzar en su carrera en una empresa dinámica, internacional y de tamaño mediano? En BaseBeyond, formará parte de un equipo en el que nuestros clientes de todo el mundo confían por nuestros servicios competentes y fiables.

Con más de 100 ubicaciones, incluidas Londres, Múnich, Madrid, Dubái y Ciudad del Cabo, ofrecemos servicios de TI en 47 países de Europa, África y Oriente Medio. BaseBeyond está guiado por una visión orientada al futuro y se esfuerza por mejorar continuamente y alcanzar un alcance global. Desde 2006, estamos abiertos al crecimiento y al progreso, lo que nos permite utilizar nuestras competencias clave para crear servicios de IT gestionados mediante enfoques pragmáticos y exclusivos.

Únase a nosotros y contribuya con sus habilidades analíticas para ofrecer a nuestros clientes el factor "Wow". Con un fuerte enfoque en la experiencia del cliente y la búsqueda de soluciones innovadoras, contribuirá a nuestra misión de rendir al máximo en cualquier lugar.

Lo que puedes esperar de nosotros:
- Un contrato de trabajo indefinido en un equipo internacional y altamente motivado
- Aumentos salariales regulares y basados en el rendimiento como muestra de nuestro agradecimiento
- Colaboración de confianza entre todos los niveles jerárquicos
- La oportunidad de crecer con nosotros y descubrir nuevos horizontes

Estamos deseando conocerte.