IT Service Analyst (m/f/d)

Brussels, Belgium

Full-time

Temporary

Your Daily Business

Customer Experience: IT service is all about delivering a great experience. You ensure employees receive reliable and friendly support that helps them stay productive.
On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs, including device setup, access issues, and troubleshooting. For more complex cases, you coordinate with our international IT team.
User Assistance: Meetings and events can be stressful - be the one who keeps a cool head and offer support for various IT issues and technical preparations,
Error Handling & Technical Support: Nothing works without good documentation. Your eye for detail and quality helps to manage and log error messages and technical queries, analyzing potential causes of issues.
IT Hardware Management: You procure, catalog, and install IT hardware, and provide end users with necessary briefings.
Project Involvement: Every now and then, you actively participate in IT projects such as deployments, migrations, moves, and event support. Sometimes also larger roles might come your way to give you new insights in other dimensions and responsibilities.

What makes you a good fit

Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
Customer Service Skills: Excellent communication skills and a strong customer service orientation.
Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
Flexibility: Willingness to undertake occasional business trips.
Language Skills: Fluency in English and you also have a good command of French and/or Dutch.

What you’ll love

Global Impact: Be part of a dynamic international company where your work supports teams across borders and cultures.
Contract Type: Start with a one year fixed-term contract that includes the possibility of extension, offering flexibility for future collaboration.
Extra Time to Recharge: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
Grow With Us: Our e-learning platform gives you access to a wide range of training resources to boost your skills and career.
Flexibility That Respects Your Time: Thanks to flexible working hours and a time‑account system, your time truly belongs to you – every minute counts.
Stronger Together: Experience real team spirit through shared moments at our summer and Christmas events, where connections go beyond daily work.
Fair & Transparent Recognition: Your performance matters – regular, performance‑based salary reviews ensure your contributions are seen and valued.
Supporting Families: We offer a childcare allowance to help balance family life and work commitments.
Life Insurance Benefit: Enjoy added peace of mind with company-supported life insurance.
Public Transport Allowance: Save on commuting costs with a company contribution towards your public transport expenses.
Extra Value: Enjoy annual echo vouchers and make the most of additional savings throughout the year.

Über uns

BaseBeyond hat sich zum Ziel gesetzt, IT-Profis zu befähigen, überall hervorragende Leistungen zu erbringen. Aufbauend auf einer soliden Grundlage von IT-Fachwissen, streben wir danach, Grenzen zu überschreiten und unsere Leitprinzipien zu umzusetzen: Empowering, Excellence, Everywhere.
Bist du bereit, deine Karriere in einem dynamischen, internationalen und dennoch mittelständischen Unternehmen voranzutreiben? Bei BaseBeyond wirst du Teil eines Teams, dem unsere Kunden weltweit aufgrund unserer kompetenten und zuverlässigen Dienstleistungen vertrauen.

Mit über 100 Standorten, darunter London, München, Madrid, Dubai und Kapstadt, bieten wir IT-Dienstleistungen in 47 Ländern in Europa, Afrika und dem Nahen Osten an. BaseBeyond wird von einer zukunftsorientierten Vision geleitet und strebt nach kontinuierlicher Verbesserung und globaler Reichweite. Seit 2006 sind wir offen für Wachstum und Fortschritt, was uns erlaubt, unsere Kernkompetenzen bei der Entwicklung gesteuerter IT-Services durch pragmatische und exklusive Ansätze zu nutzen.

Komm zu uns, und trage mit deinen analytischen Fähigkeiten dazu bei, unseren Kunden den „Wow“-Faktor zu bieten. Mit einem starken Fokus auf das Kundenerlebnis und dem Streben nach innovativen Lösungen wirst du zu unserer Mission beitragen, überall hervorragende Leistungen zu erbringen.

Wir freuen uns, Dich kennen zulernen.