1st Level Service Desk Analyst (m/f/d) - GERMAN Hybrid (50 % Onsite / 50 % Remote)

Empleado permanente, Tiempo completo · Poznan, Poland

Your Daily Business

Customer Experience: You will take on and register all incoming IT inquiries through phone, e-mail, chat and self-service portal in our ITSM tool (Service Now).
Error Handling: You will be responsible for the initial troubleshooting using remote control tools and existing knowledge articles.
Technical Support: You will forward more complex enquiries to the 2nd level of support.

What makes you a good fit

Communication Skills: Fluency in English in German (B2/C1), both written and spoken, to collaborate effectively in an international environment.
Mindset: Strong customer focus and service orientation.
IT Experience: You have already first experience in IT, mainly in the area of Microsoft and Apple technologies.
Motivation: Working pro-actively in a team is not an issue but you are also not afraid to save the day on your own? Awesome!

What you’ll love

Global Impact: Be part of a dynamic international up-and-coming company where your work supports teams across borders and cultures.
Stability & Security: Start your journey with a permanent contract that supports your career development and job security.
Extra Recharge Time: Take advantage of additional company holidays e.g. on 31st to spend time with loved ones.
Growth Opportunities: We invest in your development with access to our e‑learning platform, offering certifications, training programs, and resources to help you grow both personally and professionally.
No Minute Lost: Thanks to flexible working hours and a time‑account system, your time truly belongs to you – every minute counts. We offer a hybrid working model.
Stay Active & Energized: We support your active lifestyle by giving you access to a wide range of sports and fitness activities – helping you stay healthy, balanced, and energized every day.

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About us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere.

Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations - including London, Munich, Madrid, Dubai, and Cape Town - we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 we have embraced growth and progress, developing managed IT services through pragmatic, reliable, and future-oriented approaches.

Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer experience, innovation, and global collaboration define our mission.

We look forward to getting to know you.

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