IT Service Analyst (m/f/d)

Empleado permanente, Tiempo completo · Madrid, Spain

Your Daily Business
  • Customer Experience: IT service is all about delivering a great experience. You make sure employees get reliable, friendly support that keeps them productive.
  • On-Site Support: You provide 1st and 2nd level support for day-to-day IT needs such as device setup, access management, and troubleshooting. For more complex Access Management, coordinate with our international IT team. 
  • User Assistance: Meetings and events can be stressful – you stay calm and ensure smooth technical preparations and support throughout.
  • Error Handling & Technical Support: Good IT runs on good documentation. You log and analyze issues with attention to detail, helping us identify root causes and improve processes.
  • IT Hardware Management: You procure, configure, and maintain IT hardware while ensuring users receive the right onboarding and guidance.
  • Project Involvement: You take part in IT projects such as deployments, migrations, relocations, and event support – with opportunities to take on larger responsibilities and broaden your expertise. 
What makes you a good fit
  • Relevant Qualifications: Sure, a completed IT training would be great. But if you have a strong IT affinity and already relevant experience you are more than welcome to apply.
  • Mindset: Strong communication skills, customer focus, and reliability. We trust you to work independently – no micromanaging here.
  • Motivation: Working pro-actively in a team is not an issue, but you are also not afraid to save the day on your own? Awesome!
  • IT Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is a nice-to-have, but we can teach you if you let us.
  • Technical Skills: Comfortable with Windows 10/11, Microsoft 365, and user management (e.g., Active Directory). Previous IT support experience and knowledge of ticketing systems (ideally ServiceNow) is a plus – but if you’re eager to learn, we’ll support you.
  • Flexibility: Open to occasional business travel or IT tasks outside regular hours.
  • Language Skills: Fluency in English is required for internal communication.
What you’ll love
  • Global Impact: Work in a truly international environment, supporting teams across borders and cultures.
  • Stability & Security: Start your journey with a permanent contract that supports your career development and job security. Benefit from a comprehensive insurance package including pension support. 
  • Extra Recharge Time: Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
  • Growth Opportunities: Access our e-learning platform with certifications and training resources to grow your career. 
  • No Minute Lost: Benefit from flexible working hours and a time account system - so you never lose a single minute. 
  • Team Spirit: We celebrate together at summer and Christmas events, building connections beyond the office.
  • Fair Recognition: Regular performance-based salary reviews show our appreciation for your contributions.
About us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating managed IT services through pragmatic and exclusive approaches.


Join us, where your analytical skills will help deliver the "wow" factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you'll contribute to our mission of delivering excellence everywhere.

What you can expect from us:


- A highly motivated, international team with a great work environment
- Regular, performance-oriented salary increases as a sign of our appreciation
- Trusting cooperation between all levels of the hierarchy
- The chance to grow with us and discover new horizons


We look forward to getting to know you. 

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